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A supervisor emailed me the next day basically saying the same thing as the customer service rep said. They said I could not talk to a supervisor but that they would send him an email. So I called back a few days later, demanding to speak to a customer service manager or that they refund my money. They said they would put in another support ticket with a “priority” stamp and I would get a call back the next day. Apparently they don’t keep notes of your previous calls because I had to explain the ENTIRE problem over again to someone who spoke very little English. It took me another 10 minutes to explain to him that I had already done that and he said that was all he could do.Īnother week goes by and I still hear nothing, so I call back to customer service. After 30 minutes of explaining what the problem was and having to talk slowly and repeat every other word to him, he tells me, in very broken English, that he would have to submit a support ticket. 2 weeks go by and I haven’t heard a thing, so I call the customer service number and get to speak to a gentleman who spoke very little English. I logged into my account and submitted a technical support ticket.
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Long story short, I purchased the digital download version, big mistake! I realized that I was missing all of the 3rd party plugins that were advertised to come with program.
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Last fall I received an email that said “Buy MSPS13 now and receive 14 for free when it’s released.” So I went ahead and bought the deal. I have absolutely not one good thing to say about Magix or their customer or technical support. You may not be able to use it, and they may keep your Dan Benkman, I feel your pain. So be careful when buying something on line from Magix. And why should I have to pay for it twice? I could probably just buy the Vegas 14 suite again, using my new email and new account, but I see no guarantee that the problem won’t happen again. I think it’s a problem with their server that they can’t grasp, coupled with poor, and perhaps incompetent customer service.īut that doesn’t change the basic fact that they are keeping my money and I can’t activate Vegas 14. They have not returned the money I paid, and are not responding to me any more.Īre they trying to steal my money? I don’t think so.
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Their ‘solution’, after several emails back and forth, was to use the old email that I can’t log into, and can’t reset the password to fix. I also told them that one simple solution to the problem was simply to give me my money back. I told them that if they didn’t solve this, that I would have to go on various bulletin boards and tell everyone about the problem. It appears that they simply don’t want to deal with me any more, because they are not responding. I opened a new problem with Magix, and described the problem as I just did here. When I replied to their ‘solution’ to log into my old account, the one with my original email, they said (probably a computer) that the problem was closed and to open a new problem.
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Finally, they said log into my original email address to get the serial numbers so that I can install Vegas, and closed the problem.ĭo you see the problem here? After several emails they said the solution was to do what I can’t do, namely log into my old email account !!! That was the whole problem from the beginning!!! So I made a new account using another email address I have As far as I can tell, they NEVER answer their phone, it just tells you they are busy and hangs up. Since I can’t log in, I can’t request help with this problem I used the ‘reset password’ option many times, but the email NEVER comes to reset my password I tried to log into my account, but it always says that my password is wrong I get emails from Magix, but never the email they send with the serial numbers Last November I purchased the Vegas 14 Suite